Privacy Policy

Welcome to Chama Essentials (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://chamaessentials.in/ or make a purchase from us.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. INFORMATION WE COLLECT

We collect the following types of information:

A. Personal Information

  • Contact Details: Name, email address, phone number, shipping/billing address.
  • Payment Information: Credit/debit card details (processed securely via Razorpay/PayPal/etc.), UPI IDs.
  • Account Data: If you create an account, we store your username and password (encrypted).

B. Non-Personal Information

  • Device & Browsing Data: IP address, browser type, operating system, pages visited, time spent on site.
  • Cookies & Tracking: We use cookies (small text files) to enhance user experience. You can disable cookies in your browser settings.

C. Third-Party Data

  • If you log in via Google/Facebook, we may receive limited profile info (with your consent).

2. HOW WE USE YOUR INFORMATION

We use your data for:

  • Order Processing: To fulfill purchases, send confirmations, and provide customer support.
  • Website Improvement: Analyzing traffic to enhance user experience.
  • Marketing (with consent): Sending promotional emails (you can unsubscribe anytime).
  • Legal Compliance: Preventing fraud and complying with Indian laws.

3. DATA SHARING & DISCLOSURE

We do not sell your personal information. However, we may share it with:

  • Service Providers: Payment gateways (Razorpay), courier partners (Delhivery/India Post), and IT support.
  • Legal Authorities: If required by law (e.g., court orders, fraud investigations).
  • Business Transfers: In case of a merger or acquisition.

4. DATA SECURITY

  • We use SSL encryption to protect transactions.
  • Payment details are processed via PCI-DSS compliant gateways (we do not store full card numbers).
  • Regular security audits to prevent unauthorized access.

5. YOUR RIGHTS

You have the right to:

  • Access, correct, or delete your personal data.
  • Opt out of marketing emails (use the “unsubscribe” link).
  • Withdraw consent (e.g., disable cookies).

To exercise these rights, email us at support@chamaessentials.in.

6. THIRD-PARTY LINKS

Our website may link to external sites (e.g., Instagram, payment gateways). We are not responsible for their privacy practices.

7. CHANGES TO THIS POLICY

We may update this policy periodically. The latest version will be posted on our website with the “Last Updated” date.

8. CONTACT US

For privacy-related questions, contact:
Email: support@chamaessentials.in
Address: SAI M&C, Gut No: 1185/A Wagholi Pune – 412207

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